21st August 2024 | 2 min read
A major NHS Trust needed to transform its culture and introduce new ways of working, whilst delivering the highest quality of patient care.
The Trust tasked Unipart Consultancy with embedding a new continuous improvement culture.
A diagnostic assessment of the Trust was completed to establish the maturity of the continuous improvement methodologies, spanning process, people, infrastructure and tools. This involved engaging more than 350 employees at all levels of the organisation to gain a complete picture.
Following this, Unipart Consultancy established a number of priorities that would enable the implementation of a continuous improvement culture, to maintain and enhance the quality of patient care and ensure it remained at the heart of the organisation.
The priorities included:
In partnership with the Trust’s Executive Team, key clinical staff groups, and the continuous improvement culture transformation team, Unipart Consultancy led an array of improvement projects across patient pathways, theatres, patient administration services, outpatient booking and scheduling, medical supplies management, and HR processes, to deliver the priorities within 18 months.
£3.5m
Reduction in costs
Implementing the continuous improvement culture delivered the following benefits:
The Trust is now looking to enhance further and accelerate the improvements in light of elective care backlogs and budgetary pressures.
