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Delivering sustainable visual management

10th December 2023 | 1 min read

The Challenge

Keolis Downer Adelaide (KDA) engaged Unipart to support the revamping of their visual management process after it was decided that some third-party support would bring an objective and fresh perspective to support the maturation of the business into the next stage of the business cycle.

The visual management process is critical to the executive team’s ability to track and monitor key performance indicators (KPI’s) within a metropolitan passenger rail environment.

The Solution

The Implementation of best practice Visual Management to be used as a powerful and proactive management tool ensuring standards and actual conditions are highly visible that enables timely decisions.

The Practitioners deployed a Problem-Solving Focus to best utilise this information and data in a way that delivers measurable benefits to the business. This enabled the whole team to begin to see the result for visualisation, to become part of this change that would ultimately affect them, to begin to adopt the approach in practice and based on this experience, influence this approach to achieve the necessary requirements of the organisation.

Customer alignment

and engaged leadership

The Impact

Customer alignment – Where each area can understand its overall contribution to delivering value for the customer.

Alignment to goals – Improvement in the cross functional management across the business through ensuring alignment to a common goal.

Engaged leadership – Through having been engaged throughout the project, have identified, and solved problems in their own areas.

A structured approach – A structured approach to monitoring performance throughout the organisation with a line of sight to the executive Corporate Objectives

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