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Unipart unlocks £1m of cost savings for customer

21st May 2024 | 1 min read

Aerial view directly above new cars ready for export

The Challenge

One of the largest UK automotive branch distribution networks was underperforming and needed to be transformed quickly.

Specifically, the network was suffering from limited employee participation in problem solving, high levels of abandoned calls and stock errors, and limited year-on-year sales growth.

The most significant challenge the customer faced was a natural resistance to change from employees at every level, across their geographically-diverse network of 200 UK branches.

The Solution

Unipart’s solution was to implement The Unipart Way, empowering everyone in the business with a continuous improvement mindset to deliver operational excellence and outstanding customer service.

The following steps were taken by operational excellence experts from Unipart:

  • A cost-effective methodology was designed for rapidly engaging employees at every level in the organisation and implemented
  • Employees were ensured this was not just another short-term initiative, but a long-term strategic commitment designed to help them grow and develop as individuals
  • Employees were given the opportunity to see The Unipart Way in action at Unipart’s own sites, successfully replacing ingrained resistance with an enthusiastic and immediate desire to engage with the programme
  • Unipart’s experts then developed a sustainment solution to provide real-time coaching and drive faster progress through reviewing performance against the critical stop points.

Group of diverse people smiling.
Sleek luxury cars showcased under the bright, modern lighting of a high-end car dealership's polished showroom floor.

£1 million

cost saving

The Impact

As a result of Unipart’s solution, more time was created for branch management to develop new customers, leading to improved employee engagement and customer satisfaction.

Most notably the network benefited from a 100% increase in network participation in problem solving, generating £1 million of cost savings, and a 21% year-on-year sales growth.

Further impacts include:

Get in touch

Leverage Unipart's industry-leading expertise to transform your business. Contact us to discuss your specific needs.
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